Due to hygiene reasons and the fact that our products are customized,we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:
- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)
NOTE:
- We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- We typically DO NOT accept refunds or replacement due to customer's mistakes such as:
- Incorrect selection of sizes, designs, colors, etc. So please review your order carefully before you check out to ensure your order is correct
- Incorrect shipping addresses
- Invalid address entry
- Improper care, damages in use.
Our company can only offer you a discount for reordering in the cases above.